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Refund Policy

Which paid products can be refunded, within what window, and how to request it.

Last updated October 2026

This Refund Policy applies to the UPSC CSE Prelims Test Series 2027 and all other paid products sold on digitallylearn.com. Each test is delivered as PDF files with the buyer's name and order number printed on every page, so a downloaded copy cannot be returned.

Refund Before Any Download

You may request a full refund within seven calendar days of payment, provided no file from the order has been downloaded. My Account shows the downloads remaining for each file, and our records confirm any download.

When a Refund Is Not Possible

  • A file from the order has been downloaded, whether a Questions booklet or an Answers and Explanations booklet.
  • More than seven calendar days have passed since payment.
  • Any part of a package or combo has been downloaded. Packages and combos are refunded only as a whole, and tests released later on schedule are not refunded separately.

Faulty Files and Delayed Tests

If a file does not open, a page is missing or your name is printed incorrectly, write to us and we will send a corrected copy at no cost. If a test you bought is not released by the date shown on its product page, you may choose a refund of that test's price or await its release.

Duplicate Payments

The checkout prevents the same test from being added twice, including a test already contained in a package or combo in your cart. If a duplicate payment is nevertheless made, it is refunded in full.

How to Request a Refund

  1. Sign in and open My Account, then Orders.
  2. Select Request a refund beside the order, or open it with View and use the Refund box at the end of the page.
  3. Add a reason if you wish and submit the request. Downloads for that order then stop.

The Request a refund button appears only while the order is eligible under this policy. For a faulty file, a test not released by its date, a duplicate payment or any other matter, use the Contact page or write to mail@digitallylearn.com, quoting your order number and the email address used at checkout.

We reply within 48 hours and settle each request within seven working days of receiving the payment. Approved refunds are credited to the original payment method through Razorpay, and your bank usually takes five to ten working days to reflect the credit. The order page in My Account shows the refunded amount and date.

Free Content

Articles, current affairs pages and previous year questions on the site are free, so this policy does not apply to them.