This Privacy Policy explains how Digitally Learn collects, uses, stores, and shares personal information of visitors to digitallylearn.com. It is published under the Information Technology Act 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and the Digital Personal Data Protection Act 2023.
Data we collect
Digitally Learn collects only the data needed to operate the website and deliver paid products. The categories collected are:
- Account data when you subscribe, register, or purchase: Name, email address, mobile number, billing address, and password hash.
- Payment data processed by Razorpay, our payment gateway. We do not receive or store your full card number, CVV, UPI PIN or banking credentials.
- Usage data through standard server logs and analytics: IP address, browser version, device type, pages viewed, time on site, referrer URL, and how the pages are used (scrolling, clicks and taps).
- Advertising data when you arrive from one of our advertisements: The click identifier that the advertising service adds to the page address, which is stored with your order if you make a purchase. When you sign up for the free tests, we keep with your email address the website or advertisement that brought you, the advertisement's keyword and the first page you opened, so that we know which pages and advertisements help students.
- Communication data when you write to us through the contact form, the chat, email, or social channels: The contents of your message and your reply address.
- Chat data when you use the chat button on this site: Every message you type, the automatic replies, our team's replies and the page you were on, even if you do not give your name or email. Your name and email are collected only when you send a question to our team. Conversations are stored in this site's own database, where our team can read and delete them. Your browser keeps your conversation and a chat token in its local storage so that the chat can continue when you return or open another page.
- Cookies and similar technologies for session management, preference storage, and analytics. You may disable cookies in your browser, but some site features will not work.
How we use the data
The personal data we collect is used only for the following purposes:
- Deliver the products and services you have subscribed to or purchased, including subject articles, current affairs articles, the Test Series, and account access.
- Send transactional emails (purchase confirmation, login, password reset, refund notices) and the editorial newsletter you opted into.
- Improve the website through aggregate analytics: Which articles are read, which devices are used, which queries lead to which pages.
- Measure our advertising. When an order is paid, we send Google Analytics the order value and the tests purchased, and we send Google Ads the order value and a hashed form of your email address and mobile number. Hashing converts them into a code that cannot be read back. Google uses the code to match the purchase to an advertisement that was viewed or clicked, so that we know which advertisements lead to purchases. We do not send your name, your unhashed email address or mobile number, or any payment details for this purpose.
- Comply with legal obligations, respond to lawful requests from courts and authorities, and prevent fraud or abuse of the service.
How we share the data
Digitally Learn does not sell personal data. Data is shared only with the following third-party processors, each under a data-protection agreement, and only to the extent needed for them to deliver their service:
- Razorpay, for processing purchases and refunds.
- Email-delivery providers for transactional emails and the newsletter.
- Web hosting and content-delivery providers for serving the site.
- Google (Google Analytics, Google Tag Manager and Google Ads), for usage statistics and for measuring our advertising as described above.
- Microsoft Clarity, which records how pages are used, such as scrolling, clicks and taps, so that we can find and fix problems on the site. Text typed into forms is masked.
- Jetpack (Automattic), for aggregate visit statistics.
- Google, when you choose "Continue with Google" to sign in: Google confirms your email address and name to us.
- Telegram, a messaging service, which delivers chat messages and the details sent with them to the site owner's phone so that they can be answered. A conversation you start on WhatsApp through our link is handled under WhatsApp's own privacy policy.
- Lawful authorities, where compelled by a valid order under Indian law.
Data retention
Account data is retained for as long as your account is active and for a reasonable period thereafter for accounting and dispute purposes. Server logs are retained for up to 90 days. Newsletter subscriber data is retained until you unsubscribe. Communication data is retained for up to 24 months. Chat conversations are an exception: Each conversation, with all its messages, is deleted automatically once more than 24 months have passed since its last message.
Your rights
Under the Digital Personal Data Protection Act 2023 and the IT Rules 2011, you have the following rights with respect to your personal data:
- Access a summary of the personal data we hold about you.
- Correction of any inaccurate or incomplete data.
- Erasure of personal data that is no longer needed for the purpose it was collected.
- Withdrawal of consent for any processing that is based on consent.
- Grievance redressal through the contact details listed below.
Children's data
Digitally Learn is intended for users 18 years and older. We do not knowingly collect personal data of children below the age of 18 without verifiable parental consent. If you believe a minor has provided personal data to us, please write to us and we will erase the data on verification.
Security
We use reasonable security practices including TLS for data in transit, password hashing, access controls, and routine security updates. No system is fully secure on the internet; you remain responsible for keeping your account password confidential.
Cookies
This site uses cookies for session management, login state, language preference, analytics and advertising measurement. Some cookies are set by third-party providers: Google (analytics and advertising), Microsoft Clarity, Jetpack and Razorpay. You can control cookies through your browser settings, and you can turn off personalised advertising from Google in your Google account's advertising settings. Rejecting cookies may break paid features.
Grievance officer
For any privacy concern, complaint, or rights request under the DPDP Act 2023, write to the Grievance Officer at mail@digitallylearn.com. We will acknowledge your communication within 48 hours and resolve the matter within the timelines prescribed under the applicable law.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in the law or our practices. Material changes will be flagged at the top of this page with the updated effective date. Continued use of the website after a change implies acceptance of the revised policy.
For any related question, please use the Contact Us page.